Terms & Conditions

These conditions are set upon the basis in which Rodney Street Apartments accept bookings to rent its serviced apartments & accommodation. In accordance to this, all guests on the premises are strictly in agreement with these conditions.   

 

1 Pricing, Booking and Payment

1.1.

The quoted rates advertised are subject to change without prior notice. Bookings containing pricing errors will not be honored.

1.2.

All bookings only come in to existence when payment has been made in full and your confirmation has been dispatched by us.

1.3.

Upon arrival, the lead guest must complete the personal identification check. Including showing an allowing for their personal ID to be scanned.

1.4.

Bookings can be made online or by telephone. On confirmation of a booking, a fee 30% of the total price is required, hereafter referred to as the “booking fee”. If the 30% deposit is not received within 48h of booking, we reserve the right to cancel your reservation and offer the accommodation for resale unless prearranged otherwise.

1.5.

Online bookings made through any 3rd party sites (such as Laterooms, booking.com, etc) – mean that it is up to you as the client to read and accept these terms prior to making a reservation.

1.6.

The preferred methods of payment are by credit, debit card or in cash. Failure to meet these terms may result in a cancellation without advance client notification.

2. Cancellation by Customer

In the event that you wish to cancel your booking, the following charges will be made:

2.1.

An advance cancellation which was made before your scheduled arrival date, 30% of the rental charge will be held. This is non-refundable.

2.2.

A cancellation that is made less than 24h before your scheduled arrival date, 100% of the rental charge will be held.

2.3.

We strongly recommend that clients take out the necessary Insurance to cover any costs associated with having to cancel.

3. Arrival and Departure Times

3.1.

The standard check-in times are between 4pm to 7pm Monday to Sunday, or by arrangement if outside of these times. Please be aware that we are a small independently ran operation and we do not operate a 24-hour reception or check in.

3.2.

The latest check out time is 11am on the day of the departure. The procedure of departure will be confirmed on arrival. Should you exceed this departure time a minimum fee of £50 per hour will be charged. We also reserve the right to charge the equivalent of the full next day’s rental fee.

4. Right to Decline

4.1.

Rodney Street Apartments reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the business is relieved of all liability should the reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord prior to the expiration of the booking.

5. Behaviour

5.1.

Guests are required to behave in responsible manner, respect the accommodation, and other occupants within the premises and surrounding neighborhood. Noise should be kept to a minimum between the hours of 11pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents. During evening hours Non-residents will be asked to vacate the premises. Failure to do so may result in the removal of all guest from the property should the number exceed our maximum capacity. No refunds will be given.

5.2.

The person who made the booking will be held responsible and liable for the behavior of the guests in his/her party and visitors.

5.3.

We reserve the right to terminate this contract if the behavior of the customer is likely to endanger the safety or wellbeing of other guests in the party, himself, or any other occupants within the Rodney Street Apartments or other accommodation, prior to or during their stay.

6. Accommodation

For insurance, health and safety, and fire precautions, the total number of guests staying in each apartment must not exceed the maximum occupancy capacity as specified on our website.

7. Loss, Damage and Security Deposits.

7.1.

Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival. We allow approximately 1 to 3 hours for cleaning depending on the size of apartment – if an excessive and unacceptable level of disorder is made, an additional charge will be incurred which will be taken from card details provided at time of booking. This charge will be £35 for each additional cleaning hour.

7.2.

A minimum of 2 sets of keys are provided on arrival. It is the customer’s responsibility to ensure that they are in possession of these at all the time and that they are returned safely on the day of departure. Lost keys will incur a charge of £25 per set.

7.3.

As security against loss and/or damage, a security deposit of £350 (for apartments sleeping 6 or less) and £500 (for apartments sleeping 6 or more) will be taken upon check-in. In the event of a lost deposit/ partial loss of a deposit, the credit/debit card used at the time of booking will automatically be charged. Cash deposits will be deducted or withheld.

7.4.

If your security deposit does not cover the total additional charges, we will be entitled to recover this from you. Legal action will be taken if required.

8. Pets

Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.

9. Smoking

We hold a strict no smoking policy; smoking is not permitted in any area inside our buildings. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time. This will be charged at a flat rate of £500, to cover all rooms within the apartment.

10. Chewing Gum

The use of chewing gum is strictly forbidden throughout our properties. If evidence of chewing gum is discovered in relation to the fixtures and fittings, we reserve the right to implement a charge which is currently set at £80.

11. Liability

11.1.

Rodney Street Apartments and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and or car park at any time during the reserved stay.

11.2.

While we will endeavor to provide all services, we cannot be held responsible for any loss or failure of service as we are dependents on other providers who are outside of our control.

12. Quality,

Feedback and Complaints

12.1

We are committed to providing quality accommodation and we welcome feedback from our guests.

12.2.

In the event of a complaint, it should immediately be brought to the attention of the manager or owner. We will endeavor to put right any problem, if fixable, immediately. If this is not possible, we will endeavor to rectify at the earliest opportunity.

13. Default by the Customer

It is consumer responsibility to ensure that all documentation and details issued to you by Rodney Street Apartments are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.

14. Bed Linen and Towels

Bed linen and towels are provided in all our accommodation. If additional towels and bed linen are required these can be provided at an additional fee. For longer stays of seven or more days we inclusively provide a weekly change of fresh bed linen and towels.

15. Special Requests

Requests for specific accommodation, cots, and additional beds for children should be made at the time of reservation; these are subject to availability and not guaranteed.

16. Late Arrivals

Failure to notify us of a late arrival after the 7pm may result in reception being unmanned and access to accommodation being restricted or refused. We send out confirmation and ask that guests let us know an approximate time of arrival.

17. Confirmation of Booking

All bookings are subject to availability and written / email confirmation.

18. Insurance

We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. You are advised to ensure that you have appropriate insurances in place. In addition, please ensure you have appropriate travel insurance to cover cancellation and medical expenses.

19. Privacy statement

We fully respect your right to privacy. Personal information will not be requested without your permission. Any information provided will be treated with the up most confidentially and only used for the process of making requested bookings, follow up emails (including feedback request) and to keep you up to date with special events and offers. No information will be made available or distributed to any third party companies or individuals.